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Privacy Policy

1. Introduction

Manor Body Repairs Ltd (“we”, “us”, “our”), a North London Car Body & Restoration Centre, processes personal data when you visit our website, request a quote, book a repair, or contact us. We comply fully with UK GDPR.

2. Data Controller & Contact

Manor Body Repairs Ltd (Co. No 04640125)
Unit 2, Crown Place, 38 Crown Road, Enfield, EN1 1TH
 020 8805 1719 ·  enquiries@manorbody.com
Manufacturer-approved: Honda, Kia, Mitsubishi. Certified for accident repairs, panel beating, smart repairs, full resprays, alloy‑wheel refurbishment, dent repair, classic‑car restoration.

3. Personal Data We Collect

  • Forms / bookings: name, contact information, vehicle details, repair requirements, images (optional)

  • Communications: information exchanged via phone, email, in‑person

  • Website analytics: anonymised IP, browser/device info, pages viewed, session length—collected via essential and performance cookies only (no advertising or profiling cookies)

4. How We Use Your Data

  • Provide quotes, schedule and perform services (accident repairs, smart repairs, panel beating, resprays, restoration, alloy repairs)

  • Send confirmations, invoices, service reminders, updates and after-care information

  • Improve our website via anonymised analytics

  • Maintain legal, insurance, warranty, and financial records

5. Legal Basis for Processing

  • Contractual necessity: to deliver requested repair or restoration services

  • Legitimate interests: to effectively run and enhance our business and website

  • Consent: for any optional marketing communications

  • Legal obligation: for record‑keeping (insurance, VAT, finance)

6. Data Sharing

We do not sell or rent personal data. We may share personal data with:

  • Service providers (e.g., website host, email, analytics) under GDPR processing agreements

  • Insurance, regulatory or warranty bodies, as legally required

7. Cookies & Tracking

  • Essential cookies: needed for forms and site navigation

  • Performance cookies: anonymised analytics via Google Analytics
    We do not use any advertising, profiling, or third‑party tracking cookies

8. Data Retention

  • Customer records (quotations, invoices, service history): retained for up to 7 years for legal, financial, and warranty obligations

  • Analytics session logs: retained for 24 months, aggregated data retained as needed

9. Your Rights

Under UK GDPR you have rights to:

  • Access, correct, erase, restrict, or port your personal data

  • Withdraw consent or object to certain processing
    To exercise your rights, contact us using the details above. You may also lodge a complaint with the ICO.

10. Security

We protect your data using SSL, secure UK hosting, access controls, firewalls, and staff training. No system is entirely foolproof, but we adhere to best practices.

11. International Transfers

All personal data is stored and processed within the UK—no overseas transfers occur.

12. Policy Updates

This policy may be updated occasionally; the Effective Date above reflects the latest version. Continued use of our website implies your acceptance.

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